1. Order Processing Time

• All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays and California state holidays). Processing time includes order verification, payment confirmation, product quality checks, and specialized packaging—critical for protecting our handcrafted, marble, and ceramic goods during transit.
• Fragile/H 贵重 Items: Marble trays, ceramic soap dishes, and glassware are packaged with industrial bubble wrap, foam inserts, and double-walled sturdy boxes to prevent breakage—this specialized packaging is included in standard processing time with no additional delay.
• Handwoven Natural Fiber Goods: Grass placemats, coasters, and baskets are wrapped in protective tissue and packaged in rigid mailers/boxes to avoid bending, fraying, or damage to delicate weavings.
• Linen & Small Goods: Linen textiles, greetings cards, and small gifting items are packaged in acid-free tissue and secure mailers to ensure they arrive in perfect condition.
• Weekend/holiday orders are processed on the next business day.
• Processing time is separate from shipping transit time—delivery estimates start only after your order has been shipped and a tracking number has been provided via email.

2. Shipping Methods & Delivery Estimates

2.1 Standard UPS Ground/USPS Priority Shipping (Default)

• Transit Time: 2–5 business days (contiguous U.S./California); 5–7 business days (Alaska, Hawaii, Puerto Rico, and rural U.S. areas).
• Inclusions: Valid tracking number, delivery confirmation, specialized packaging for fragile/handcrafted goods, and shipment insurance (up to $1,000) for lost/damaged products—our most reliable option for most orders.
• Best For: All handcrafted, marble, ceramic, and linen goods—balances cost and protection for our unique products.

2.2 Expedited UPS 2-Day/USPS Priority Express Shipping (Optional)

• Transit Time: 1–2 business days (all U.S. domestic locations, including Alaska and Hawaii).
• Inclusions: Priority order processing (skip standard queues), premium real-time tracking, enhanced specialized packaging for fragile/marble goods, full shipment insurance (unlimited coverage), and delivery signature confirmation (required for all orders over $200).
• Best For: Last-minute gifting, high-value marble items, or time-sensitive orders—fast, guaranteed delivery with maximum protection.

3. Shipping Costs & Fees

• Shipping costs are calculated automatically at checkout and are based on your shipping address, order weight/size, product type (fragile/non-fragile), and shipping method. We use weight-based and dimensional shipping to ensure accurate pricing for our varied product collection.
• Free Standard Shipping: We offer complimentary Standard Shipping for all orders with a subtotal of $150 or more (USD)—the free shipping discount is applied automatically at checkout (valid for all U.S. domestic locations, no exclusions).
• Fragile Item Handling: We do not charge additional fragile item surcharges—all specialized packaging costs for marble, ceramic, and handwoven goods are included in the standard shipping rate.
• Alaska/Hawaii Rural Fee: A flat $20 fee applies to Standard Shipping for Alaska and Hawaii (to cover carrier surcharges for remote locations)—this fee is added at checkout for these destinations.
• All shipping costs, fees, and surcharges are non-refundable, unless the order is canceled by us (e.g., product unavailability) or the shipment is damaged/lost due to our direct error (not the carrier’s).

4. Shipping Address Accuracy

• Delays, lost shipments, misdeliveries, or returned packages caused by incorrect/incomplete address information.
• Additional fees charged by the carrier for address correction, redelivery, or rerouting of packages.
• Lost or stolen packages due to incorrect delivery instructions (e.g., “leave at door” for high-value marble orders).

5. Order Tracking & Notifications

• A shipping confirmation email (containing a unique tracking number and direct carrier link) is sent to the email address you provided at checkout as soon as your order is shipped (usually within 1–3 business days).
• Tracking information may take 24–48 hours to update on the carrier’s website (due to carrier processing and scanning delays).
• If you do not receive a shipping confirmation within 4 business days of placing your order, please check your spam/junk email folder first (shipping emails are often filtered), then contact our customer service team for assistance.

6. Risk of Loss & Title Transfer

7. Lost, Stolen, or Damaged Shipments

7.1 Damaged Shipments

• Your full order number.
• Clear, high-resolution photos of the damaged product(s), original packaging (inside and out), and the shipping label.
• A brief description of the damage.

7.2 Lost/Stolen Shipments

• Marked as Delivered but Not Received: If the carrier marks your order as “delivered” but you have not received it, we are not liable for stolen shipments—you must file a theft report with your local police department and contact the carrier for a delivery investigation (we will provide carrier contact information and full claim support).
• In Transit for Excessive Time: If your order is marked as “in transit” for more than 7 business days beyond the estimated delivery date (and is not marked as delivered), please contact us immediately—we will assist you in filing a lost shipment claim with the carrier. If the carrier approves the claim, we will offer a full refund or free replacement (at your sole discretion).

8. Shipping Restrictions

• U.S. Domestic Only: We ship only to valid U.S. physical addresses (including Alaska, Hawaii, Puerto Rico, and APO/FPO addresses)—we do not ship to PO Boxes (except for USPS small flat-rate items under $50, e.g., greetings cards, notebooks).
• APO/FPO Addresses: Only Standard Shipping is available for APO/FPO addresses (transit time: 7–10 business days); expedited shipping is not available due to carrier restrictions.
• High-Value Orders: All orders with a subtotal over $200 (e.g., marble trays, handwoven baskets) require signature confirmation at delivery (for both Standard and Expedited Shipping)—the carrier will not leave the package without a physical signature to prevent theft.
• Oversized Items: Some large handwoven baskets and trays may be subject to dimensional shipping pricing (calculated at checkout)—all oversized packaging is designed to protect the product during transit.

9. Order Cancellations & Changes

• We accept order cancellations and changes (e.g., product additions, address corrections) only if the order is unprocessed/unshipped. To cancel/change an order, email us at service@tinarllc.com with the subject line: Cancellation/Change Request – [Your Order Number] and include the requested changes.
• Once an order has been shipped, we cannot cancel, change, or reroute it—you must follow our Return & Refund Policy for returns/exchanges (if the product is eligible for return).
• Canceled unprocessed orders will receive a full refund (including product price, tax, and shipping fees) within 3–5 business days of cancellation confirmation.

10. Contact

• Email: service@tinarllc.com (response within 24 business hours)
• Mailing Address: Tina Rios LLC, Attn: Shipping Department, 495 CHAMPION ST, LEMOORE, CA 93245, United States