Contact Us

Thank you for choosing Tina Rios LLC, your California-based destination for handcrafted artisanal home and lifestyle essentials. We are committed to providing warm, attentive, and personalized customer service for all your questions, concerns, feedback, or requests related to our Site, products, orders, or policies. Our small team is based in Lemoore, California, and we pride ourselves on one-on-one support—because we believe shopping for unique, handcrafted home goods deserves a personal touch.
 

1. Official Contact Channels

 
We offer two primary contact channels for all inquiries—email is our preferred method for the fastest, most detailed response (we do not offer phone support at this time, allowing us to provide thorough, written answers to all your questions about our handcrafted and luxury goods). All communications are answered in the order they are received, during our California business hours (Section 4 below).
 

1.1 Email Support (Fastest Response – Preferred Method)

 
  • Email Address: service@tinarllc.com
  • Standard Response Time: 24 business hours (Monday–Friday, California time)—our fastest response time for all general inquiries.
  • Urgent Inquiries: For time-sensitive issues (e.g., damaged marble trays, order cancellations, missing tracking numbers), include the word URGENT in the email subject line—these inquiries are prioritized by our team and answered within 12 business hours.
  • Subject Line Tip: Always include your order number (if applicable) in the subject line (e.g., URGENT – Damaged COMMUNE Marble Tray – Order #12345) to help us resolve your issue quickly and efficiently.
 

1.2 Mailing Address (Physical Mail/Correspondence/Authorized Returns)

 
For written inquiries, official correspondence, or authorized returns (with valid RA number only):
 
Tina Rios LLC
 
495 CHAMPION ST
 
LEMOORE, CA 93245
 
United States
 
  • Return Mail: All returns must include a valid RA number (see our Return & Refund Policy) and follow our product-specific packaging instructions—unauthorized returns will be rejected.
  • Correspondence Response Time: 3–5 business days after receipt of your physical mail (we process all written correspondence weekly).
 

2. Inquiries We Assist With

 
Our small team is here to help with all matters related to your artisanal home shopping experience with Tina Rios LLC, including (but not limited to):
 
  • Order status, tracking updates, and delivery estimates (including for high-value marble/handwoven goods).
  • Return, refund, and Return Authorization (RA) number requests (per our Return & Refund Policy—with product-specific packaging guidance).
  • Damaged, lost, or stolen shipment claims (per our Shipping Policy—we provide full carrier claim support for marble/ceramic goods).
  • Product information (specifications, care instructions for handwoven/ marble/linen goods, availability, and backorder status).
  • Billing and payment issues (e.g., declined payments, duplicate charges, refund status).
  • California privacy rights requests (CCPA/CPRA—access, correction, deletion of personal information).
  • Site functionality and technical support (e.g., checkout issues, shopping cart problems, product search help for our unique collection).
  • Artisanal gifting recommendations (we’re happy to help you pick the perfect handcrafted gift for any occasion—dining, storage, decor!).
  • Shipping policy questions (e.g., free shipping eligibility, marble packaging details, Alaska/Hawaii shipping for handwoven goods).
  • Feedback and suggestions (we value your input and use it to curate our collection of global artisanal goods and improve our service—we love hearing from our customers!).
 

3. Tips for Faster Assistance

 
To help us resolve your inquiry as quickly and efficiently as possible, please include the following required information in your communication (when applicable)—incomplete inquiries will be delayed while we request additional details:
 
  • Your full legal name and the email address/phone number used to place your order (matches our order records).
  • Your valid order number (found in your order confirmation and shipping confirmation emails—critical for order-related inquiries).
  • Clear, specific details of your issue (e.g., “COMMUNE Triple Black Marble Tray arrived chipped—Order #12345” or “Tracking number not updating for handwoven basket—Order #12345”).
  • High-resolution photos (for damaged/defective/incorrect products, shipping issues, or packaging damage)—photos speed up the claim/return process significantly and eliminate the need for follow-up questions (especially for marble/handwoven goods).
  • A specific request (e.g., “I would like a full refund for the damaged marble tray” or “I need to request an RA number for an unopened handwoven basket”).
 
Before Contacting Us: Please review our full Policies (Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy)—many common questions about our handcrafted, marble, and linen goods are answered in these documents, saving you time and allowing us to focus on complex inquiries and personalized support.